Client Manager (Account Manager)

Think HQ is seeking a Client Manager to join our Client Management team, supporting complex, purpose-led projects that create positive impact. You’ll work across integrated campaigns spanning creative, PR, events, and audience-specific communications.

As a fully integrated, award-winning positive change agency that does it all, we create communications powered by collaboration. With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.

As the only B-Corp certified agency of our size, we take creating positive change seriously – it’s not just a value, but a measurable outcome.

As Client Manager you’ll play an important supporting role in delivering great work for our clients.

You’re organised, proactive and eager to learn. You enjoy being across the detail, keeping things moving and supporting your team to deliver high-quality work. You stay calm under pressure, ask thoughtful questions and take pride in getting the fundamentals right.

This role is a strong foundation for building your skills in client service, integrated communications and project delivery.

• Supporting the delivery of integrated communications campaigns, managing all aspects of project management, including timelines, budgets, scope and deliverables.
• Working to grow strong, positive client relationships built on trust to foster organic growth.
  Managing day-to-day client relationships and owning project administration, including WIP documents, meeting agendas and reporting.
• Co-ordinating client and internal feedback and communications, including preparation of clear, high-quality briefs.
• Proactively identifying and providing solutions for issues, escalating to senior team members when needed.
• Maintaining attention to detail – overseeing material dispatch and ensuring quality standards are met.
• Supporting our Business Development team in the development of proposals and tenders.

You have:

• A degree in a related field, or equivalent experience.
• Previous agency experience in a client-facing role.
• Knowledge of the production process.
• Experience working with government clients is an advantage, but not required.
• Excellent communication and people skills.
• Critical thinking abilities with a knack for problem-solving.
• Strong project and time management.
• Exceptional attention to detail and ability to work under pressure.