Salesforce Marketing Cloud Specialist

Are you passionate about project management and working in the creative industry? Do you thrive in a fast-paced agency environment where no two days are the same? If so, we’d love to hear from you!

We’re on the lookout for a Salesforce Marketing Cloud Specialist to join our dynamic and growing agency and play a key role in creating and delivering projects across our blue chip clients.

Allow us to introduce ourselves.

We’re Apparent, a full-service, independent agency made up of 180+ thinkers, creators, and solution-makers doing what we do best. One thing you should know about us: we’ve got an entrepreneurial spirit, and we know the work worth doing doesn’t fit into neat, tidy boxes. And neither should you, for that matter.

We punch well above our weight, with some of the biggest clients in the world on our roster, from global giants like Google and Volkswagen, to startups just beginning their journeys. Our approach? We call it the red thread. In other words, it’s the thing that connects everything we do, from the customer, through to the client and brand.

On any given day you can expect to cross paths with someone in strategy, creative, client service, technology, and experience.

A few things you’ll like about working here:

• A very flexible and hybrid working policy
• Generous parental leave and extra summer days off
• Plenty of growth and training opportunities
• 24/7 access to our employee assistance program for you and your family

You’ll be responsible for making things happen, everything from the initiation of a project to reporting on delivery across Salesforce Marketing Cloud and Pardot.

• Design, build, and execute multi-channel campaigns using Salesforce Marketing Cloud
• Collaborate with strategy, creative, data, and tech teams to translate briefs into effective CRM solutions
• Build and optimise customer journeys, segmentation, and personalisation strategies
• Manage data extensions, automations, and integrations with CRM and external platforms
• Support campaign testing, QA, deployment, and performance reporting
• Troubleshoot campaign and data issues, ensuring best-practice implementation
• Contribute to CRM roadmaps, platform optimisation, and innovation initiatives
• Support clients with training where required

You will need:

• 3+ years experience as a Salesforce Marketing Cloud Specialist  in either an agency or similarly fast-paced environment with a relevant tertiary degree
• Experience planning and delivering marketing automation campaigns
• Hands-on experience with:
– Journey Builder
– Email Studio
– Automation Studio
– Data Extensions & SQL (working knowledge)

• First-rate project management skills with an ability to manage multiple projects at once
• A sharp eye for detail and a strong QA mindset
• Being skilled in Salesforce Marketing Cloud  is essential
• Confident communicator who can explain technical concepts to non-technical stakeholders
• Proficient with Workspace, particularly Excel along with a working knowledge of HTML.
• Experience working with Jira and Trello would be a bonus.
• An interest in innovation and technologies, exploring tools and processes (e.g. Salesforce, AEM)