On for the Retail Brave: Converting the Haters
Agency
BMF
Client
ALDI Australia
Awards
Bronze
Retail/Etail
Case Study
Summary
Sometimes too much brand love can be a bad thing. And sometimes haters are gonna hate. In ALDI’s case the sycophantic advocacy was actually pushing the doubters further away, a kind of reverse bandwagon effect, a hiccup on its way to mainstream Australia.
Its ‘switch’ platform had to go beyond a ‘warm’ target showcasing sceptics and lovers, side by side, bravely going where no retail brand has gone – revealing barriers, pain points and annoyances. Our sceptics were allowed to run wild with their doubt as long as they went through a series of challenges from blind taste tests to lie detectors.
The campaign has been ALDI’s most effective to date delivering 9.8% revenue growth, an ROI of 220% and 661k new households shopping ALDI. Sometimes letting the haters hate can turn into something good.
Case study
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Credits
| Executive Planning Director | Christina Aventi | ||||||||
| Head of Planning | Ali Tilling | ||||||||
| Executive Creative Director | Cam Blackley | ||||||||
| Creative Director | Alex Derwin | ||||||||
| Copywriter | Jonty Bell | ||||||||
| Head of Design | Lincoln Grice | ||||||||
| Managing Director | Stephen McArdle | ||||||||
| Group Account Director | Jonny Bucknall | ||||||||
| Senior Account Director | Aisling Colley | ||||||||
| Account Manager | Hayley Basham | ||||||||
| Account Manager | Siena Shuttler | ||||||||
| Agency Producer | Katie Harper | ||||||||
| Agency Producer | Esta Lau | ||||||||
| Marketing Director | Sam Viney | ALDI |
