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Effie Australia

Case History Database

On for the Retail Brave: Converting the Haters

Agency
BMF
Client
ALDI Australia
Awards
Bronze
Retail/Etail
Case Study
Summary
Sometimes too much brand love can be a bad thing. And sometimes haters are gonna hate. In ALDI’s case the sycophantic advocacy was actually pushing the doubters further away, a kind of reverse bandwagon effect, a hiccup on its way to mainstream Australia. Its ‘switch’ platform had to go beyond a ‘warm’ target showcasing sceptics and lovers, side by side, bravely going where no retail brand has gone – revealing barriers, pain points and annoyances. Our sceptics were allowed to run wild with their doubt as long as they went through a series of challenges from blind taste tests to lie detectors. The campaign has been ALDI’s most effective to date delivering 9.8% revenue growth, an ROI of 220% and 661k new households shopping ALDI. Sometimes letting the haters hate can turn into something good.
Case study

2016 Retail/Etail – On for the Retail Brave: Converting the Haters

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Credits
Executive Planning Director Christina Aventi
Head of Planning Ali Tilling
Executive Creative Director Cam Blackley
Creative Director Alex Derwin
Copywriter Jonty Bell
Head of Design Lincoln Grice
Managing Director Stephen McArdle
Group Account Director Jonny Bucknall
Senior Account Director Aisling Colley
Account Manager Hayley Basham
Account Manager Siena Shuttler
Agency Producer Katie Harper
Agency Producer Esta Lau
Marketing Director Sam Viney ALDI
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