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How a ‘functional family’ injected relevance back into the fixedline home phone

Agency
The Monkeys - Part of Accenture Song
Client
Telstra
Awards
Bronze
Other Services
Bronze
New Product or Service
Summary
This case study shows how Telstra and Three Drunk Monkeys bucked a major trend away from fixedline telephony by positioning the Telstra T-Hub as a modern-day family management solution. Before the "For the functional family‟ campaign, the T-Hub struggled for relevance and differentiation. By putting a unique twist on the „slice of life‟ creative approach and by celebrating the not so picture perfect Australian family, the T-Hub managed to emotionally connect with its target audience. In just 6 weeks the T-Hub exceeded sales targets by 42% and made consumers feel more positively towards Telstra.
Case study

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Credits
Author Fabio Buresti The Monkeys
Managing Director Mark Green The Monkeys
Group Content Director Dan Beaumont The Monkeys
Content Director Jill Large The Monkeys
Content Manager Ted Bergeron The Monkeys
Executive Creative Director Scott Nowell/Justin Drape The Monkeys
Creative Director Leslie Ali The Monkeys
Art Director Scott Dettrick The Monkeys
Executive Planning Director Fabio Buresti The Monkeys
Broadcast Producer John Ruggerio The Monkeys
Head of Print Producer Tom Harrison The Monkeys
Executive Digital Producer Martina Broder The Monkeys
Art Buyer Alice Quiddington The Monkeys
Strategy and Planning Manager Ben Spry Telstra
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