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Case History Database

Dodging the ‘features and benefits’ trap

Agency
DDB Sydney
Client
Volkswagen Group Australia
Awards
Bronze
Other Consumer Goods
Case Study
Summary
Understanding your business problem is incredibly organising. For Volkswagen 92.5% of people weren’t considering us, and the category’s normal mode of launching cars was having no consequential effect on people’s affinity to their brand. We changed tack to address this problem and focused on telling our brand story through everything we did in 2011 and it worked. Brand consideration rose to nearly 10% and as a result we climbed the sales charts and achieved an incredible 13% growth without discounting in a saturated and declining category.
Case study

2012 Other Consumer Goods – Dodging the ‘features and benefits’ trap

Excluding 10% tax

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Credits
Author/Planning Partner Nick Andrews
Creative Director Steve Wakelham
Creative Director Nick Pringle
Managing Partner Nic Taylor
Account Director David Murphy
Account Director Josette Addinall
Account Director Patrice Bourgoiun
Project Manager Ben Elvy
General Manager Jutta Friese Volkswagen
Marketing Manager Peter Stewart Volkswagen
Advertising Manager Loren Elsegood Volkswagen
Insights Manager Carolina Medeiros Volkswagen
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