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Building a Big Billion Dollar Tourism Brand Through “Little Adventures”

Agency
AFFINITY
Client
Tourism Central Coast
Awards
Bronze
Travel, Leisure & Media
Bronze
Use of Data
Summary
The Central Coast, NSW, is blessed with glorious beaches and tons to do. An hour from Sydney, it should’ve been the perfect tourist destination. Yet the Coast saw steady declines in tourism over four years as other local areas boomed. Why? The Coast suffered from deeply ingrained negative perception. Using a unique behavioural analysis methodology, we developed a brand positioning that transformed perception and in turn increased tourism by $283 million, growing market share to record levels.
Case study
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Credits
Author / CEO Luke Brown
Author / Chief Strategy Officer Angela Smith
Head of Research Laurette Douglas
Director, Industry Services & Partnerships Russell Mills Tourism Central Coast
Manager, Tourism Industry Services & Partnerships Michelle Silberman Tourism Central Coast
Director, Connected Communities Julie Vaughan Central Coast Tourism
Unit Manager, Community Engagement Sue Ledingham Central Coast Council
Section Manager, Community Engagement Teresa Walters Central Coast Council
Marketing Officer Myra Pettinger Central Coast Council
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