Reconnecting with Small Business
Agency
BWM Dentsu
Client
Telstra
Awards
Silver
One-to-One
Case Study
Summary
The Smartphone revolution provided a substantial revenue opportunity for Telstra Business. Yet we were on the back foot, with small business customers who were both fearful of „bill shock‟ and who viewed us as more interested in big business. We listened to what customers were saying and utilised our business expertise by offering the same benefits offered to big business, levelling the perceptual playing field and tapping into the entrepreneurial desire to not only succeed but compete with the „big boys‟. With simple communications presented in the right environments we demonstrated we were in touch with small business needs.
Case study
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Credits
| Executive Creative Director | Rob Belgiovane | Belgiovane Williams Mackay | |||||||
| Author | Darrell Tiemens | Belgiovane Williams Mackay | |||||||
| Creative Director | Rocky Ranallo | Belgiovane Williams Mackay | |||||||
| Creative Director-Direct Marketing | Rob Morrison | Belgiovane Williams Mackay | |||||||
| Author / Executive Planning Director | Jamie Mackay | Belgiovane Williams Mackay | |||||||
| Art Director | Tony Homan | Belgiovane Williams Mackay | |||||||
| Author / Planner | Sarah McDonald | Belgiovane Williams Mackay | |||||||
| Board Account Director | Simon Hadfield | Belgiovane Williams Mackay | |||||||
| Senior Account Management | Lisa Hauptmann | Belgiovane Williams Mackay | |||||||
| Account Manager | Bryony Marks | Belgiovane Williams Mackay | |||||||
| Senior Digital Art Director | Geoff Goddard | Belgiovane Williams Mackay | |||||||
| Senior Copywriter | Maryanne Plummer | Belgiovane Williams Mackay | |||||||
| Associated Producer | Sarah Eckstein | Belgiovane Williams Mackay | |||||||
| Production Manager | Tori Taylor | Belgiovane Williams Mackay | |||||||
| Creative Traffic Manager | Andrew Baker | Belgiovane Williams Mackay | |||||||
| Author / Advertising Manager-Telstra Business | Sean Hall | Belgiovane Williams Mackay | |||||||
| Executive Director | Amanda Johnston-Pell | Telstra Business | |||||||
| Director-Brands and Advertising | Chantal Walker | Telstra Business | |||||||
| General Manager-Advertising | Jodie Rochetich | Telstra Business | |||||||
| Digital Marketing Manager | Keith Mirgis | Telstra Business | |||||||
| Media Strategy Manager | Tania Caruso | Telstra Business |
