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Case History Database

Reconnecting with Small Business

Agency
BWM Dentsu
Client
Telstra
Awards
Silver
One-to-One
Case Study
Summary
The Smartphone revolution provided a substantial revenue opportunity for Telstra Business. Yet we were on the back foot, with small business customers who were both fearful of „bill shock‟ and who viewed us as more interested in big business. We listened to what customers were saying and utilised our business expertise by offering the same benefits offered to big business, levelling the perceptual playing field and tapping into the entrepreneurial desire to not only succeed but compete with the „big boys‟. With simple communications presented in the right environments we demonstrated we were in touch with small business needs.
Case study

2010 One-to-One – Reconnecting with Small Business

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Credits
Executive Creative Director Rob Belgiovane Belgiovane Williams Mackay
Author Darrell Tiemens Belgiovane Williams Mackay
Creative Director Rocky Ranallo Belgiovane Williams Mackay
Creative Director-Direct Marketing Rob Morrison Belgiovane Williams Mackay
Author / Executive Planning Director Jamie Mackay Belgiovane Williams Mackay
Art Director Tony Homan Belgiovane Williams Mackay
Author / Planner Sarah McDonald Belgiovane Williams Mackay
Board Account Director Simon Hadfield Belgiovane Williams Mackay
Senior Account Management Lisa Hauptmann Belgiovane Williams Mackay
Account Manager Bryony Marks Belgiovane Williams Mackay
Senior Digital Art Director Geoff Goddard Belgiovane Williams Mackay
Senior Copywriter Maryanne Plummer Belgiovane Williams Mackay
Associated Producer Sarah Eckstein Belgiovane Williams Mackay
Production Manager Tori Taylor Belgiovane Williams Mackay
Creative Traffic Manager Andrew Baker Belgiovane Williams Mackay
Author / Advertising Manager-Telstra Business Sean Hall Belgiovane Williams Mackay
Executive Director Amanda Johnston-Pell Telstra Business
Director-Brands and Advertising Chantal Walker Telstra Business
General Manager-Advertising Jodie Rochetich Telstra Business
Digital Marketing Manager Keith Mirgis Telstra Business
Media Strategy Manager Tania Caruso Telstra Business
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