Advanced Account Management


The aim of the course is to turn a good accounts person into a great accounts person. Someone able to lead, not simply manage, teams and clients. It offers the ultimate toolkit incorporating the critical combination of hard skills and soft skills.


To sharpen and expand your account management and leadership skills. Setting yourself up for career advancement and success.

Meet your Lecturers

Weekly facilitators (live session)

Amanda Wheeler
Chief Client Partner, Leo Burnett Sydney
Julia Sheehan
Head of Business Management, Leo Burnett Melbourne
Joe Godsell
Managing Director at TBWA\Adelaide

Video lecturers (pre-recorded)

Tori Lopez
General Manager at Special Group Australia
Andy Morley
Director of Marketing, Uber & Uber Eats, Aus & NZ
Danielle Chapman
Managing Partner at Ogilvy Melbourne
Lenna Boland
Group Creative Director at Ogilvy Melbourne
Chris Howatson
Founder and CEO, Howatson+Company
Fabio Buresti
Chief Strategy Officer / Partner, The Monkeys
Paul Coles
Owner & National Managing Director, DO. Agency
Matthew Michael
Managing Director, The Monkeys
Lee Simpson
Chief Executive Officer Australia, whiteGREY
Nick Hand
Finance Director & Management Consultant
Chiquita King
Founder & Managing Director, Coffee Cocoa Gunpowder
Rebecca James
CEO, humm group
Sarah Palmer Jones
Talent & Culture Consultant

What to expect

This course offers the ultimate toolkit for the ambitious account person. Content incorporates the critical combination of hard skills (strategic / creative development, digital, media, pitching) and soft skills (leadership, relationship building, personal branding).

Designed to be engaging, interactive and thought-provoking, this course has two main elements – a pre-recorded video lecture for participants to watch in their own time, and a live working tutorial session led by the course facilitator where participants can put theory into action. Additionally, this industry certified course includes homework/assessments.

Who’s it for?

Account managers with 2 – 5 years’ experience who want to be challenged and expand their existing knowledge base. Also brand managers and anyone who wants to grasp the process of commercial creativity.

Course Content

) Week 1: Leadership
Lecturers: Chiquita King, Founder & Managing Director, Coffee Cocoa Gunpowder and Rebecca James, CEO of humm group

  • Introduction
  • What defines great leadership?
  • Difference between a manager and a leader
  • What defines your leadership now vs. desired future state

Week 2: Building client relationships
Lecturers: Tori Lopez, General Manager, Special Group (formerly Head of Business Management, Special Group) and Andy Morley, Director of Marketing, Uber & Uber Eats

  • What clients really need from Account Managers
  • How to build trusted client relationships
  • Managing client conflict

Week 3: Strategy and effectiveness
Lecturers: Fabio Buresti, Chief Strategy Officer / Partner and Matthew Michael, Managing Director at The Monkeys

  • What defines great strategy / how do we manufacture effectiveness
  • What a great brief looks like / the importance of great insights
  • The strategic process
  • How to sell great strategy

Week 4: The art of finance
Lecturer: Nick Hand, Finance Director & Management Consultant, Freelance (previously Havas Media Group)  

  • Selling the value of creativity
  • Key financial tools
  • How can you maximise profitability on your project/client?
  • How can you grow revenue?
  • What your CFO needs from you in your role

Week 5: Grow your career
Lecturer: Sarah Palmer Jones, Talent & Culture Consultant (formerly Head of Talent Management, Leo Burnett Australia

  • How to take control of your career growth
  • The importance of feedback
  • How to manage up, down and sideways
  • Building your personal brand
  • Developing your network / mentors

Week 6: The creative process
Lecturers: Danielle Chapman, Managing Partner and Lenna Boland, Group Creative Director, Ogilvy Melbourne

  • How to get the best out of the creative department
  • How to write a brilliant brief
  • How to judge creative work
  • How to give good creative feedback
  • How to add value to the creative process

Week 7: Master your presentation
Lecturer: Chris Howatson, Founder & CEO, Howatson+Company

  • How to give a winning presentation
  • The difference between pitching and presenting
  • Building your confidence
  • How to sell an idea and give a killer presentation

Week 8: Pitch perfect (& individual presentations)
Lecturer: Lee Simpson, Chief Executive Officer Australia, whiteGREY

  • The dark art of new business
  • The ingredients to a winning pitch
  • Net new vs organic new business
  • Your role in a new business pitch
  • How you can drive organic growth


This industry certified course includes homework/assessments.

Participant Feedback

Loved the hybrid approach (pre-recorded lectures and in-person sessions), great way to meet and interact with people of a similar role within the same industry. Content was very interesting and learnt a lot, especially as I come from a smaller agency so was insightful to gain an understanding of the larger creative agency world.
2021 Participant

Honestly, this has been the best use of my training budget to date. I really hope you continue to run the course into the future. I’m sure some of our other account mangers will benefit.
2021 Participant

It’s a great course to build your confidence in account management and will give you a thorough understanding of each department in advertising. The course is very discussion based and it’s a safe, supportive environment to ask all the questions you’ve been too afraid to ask.
2021 Participant